Shipping & returns

Fur Survival currently ships to addresses in the United States only.

Sign in to view your orders and tracking. Order and shipping emails also include a direct link to the order-status page.

Delivery information

  • Shipping charge: Free standard tracked shipping.
  • Order processing: Usually 1-3 business days.
  • Estimated delivery: Usually 7-15 business days after shipment.
  • Tracking: Tracking details are added to your order as soon as they are available.

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, an incomplete address or other events outside our control can affect arrival time.

Changes and cancellations

Contact us within 6 hours of placing your order if you need to change or cancel it. We begin processing orders quickly, so changes and cancellations are not guaranteed after processing begins.

Returns, refunds and replacements

Contact Fur Survival within 7 business days after tracking shows delivery if an item arrives damaged, defective, incorrect or materially different from its description. Include your order number, a short description and clear photos of the issue.

After review, eligible claims receive a replacement or a refund to the original payment method. Because this is a low-value hygiene-sensitive cleaning tool, an approved claim normally does not require the item to be mailed back. If we specifically request a return, we will provide the return instructions and cover the authorized return cost.

Change-of-mind requests, normal wear, misuse, use on incompatible materials and items that have been altered or intentionally damaged are not eligible. Do not send an item to the sender or supplier address without written authorization.

Approved refunds are submitted promptly to the original payment method. Your bank or payment provider may take 5-10 business days to post the funds.

Missing deliveries

If tracking appears stalled or marks a package delivered that you cannot locate, check the delivery address, household members and nearby delivery locations, then contact the carrier. If the carrier confirms the package is lost, contact us and we will review a replacement or refund.

Contact

For private order support, use the verified social links on our contact page. Never post an order number, address or payment information in a public comment.